A leading provider of broadband and cable TV solutions with a customer base of over 200k+ households across the country.


The Customer is a manufacturer of phyto-based pharmaceuticals located in North America. Unlocking a therapeutic effect of medicinal herbs to the local market, the company delivers to their patients a natural way to manage general well-being, as well as treat a variety of conditions, such as anxiety, pain, insomnia, etc.


Sector – Healthcare
Region – North America (USA)
Client Size – $13.8 Billion
Service Now Solution – Service Now ITSM


Major Telco Company reduces costs, simplifies operations and gains visibility needed to manage IT performance and business service delivery more effectively with highly automated IT asset management solution with ServiceNow.


Sector – Telecommunication
Region – North America (USA)
Client Size – $128.3 Billion
Service Now Solution – ServiceNow ITAM


The customers IT department demand had risen even faster than the growth rate driven by a number of new healthcare technologies and rising compliance and accountability demands.

Challenged by an old, complex and manual IT service/demand management solution, IT was failing to keep up with demand, with serious consequences.

    • Security and access requests were overwhelming them and their system, causing mistakes in provisioning.
    • They could not audit or account for who had system access or match access rights to systems effectively, causing significant compliance and security risk.
    • Service quality was deteriorating rapidly due to the volume of demand.

IT saw the need for a modern IT Service Management solution to provide:

    • A user-friendly interface
      A means to aggregate and manage demand “as a service”
    • The ability to reduce volume and improve service quality through self-service and service automation

DX Digital technologies worked with the IT teams to understand their business requirements, with time being a factor we used our Agile approach to rapidly implement ServiceNow as the strategic platform to enable their digitization journey.

The implementation of ServiceNow enabled support teams to get ahead of the demand ahead with employees able to make use of self-service for status/requests via service catalog and streamlined, automated processes for common requests. In addition, this helped the support teams to start realizing further areas for self-service and automation.

Automation of security and access requests and better LDAP integration have improved speed and quality of service for users. With an accurate & current single source of data improved compliance with security requirements and spotlighted other areas where IT can make valuable improvements quickly.

    • Improved decision making quickly and accurately.
    • The customer was able to avoid pitfalls from inexperience and learn from their insight into solving common problems they faced.
    • Focusing on the power of ServiceNow DX guided the customer further to understand and adopt the changes needed and keep our scope of effort lean and targeted at the key business outcomes


Handcrafted for a Vintage Appeal




Soft, Smooth & Sophisticated

The client had more than 7,000 devices in its IT estate, including workstations, servers, virtual machines, routers, printers, etc. It was attempting to track the status and location of these devices, as well as associated licenses and contracts, via spreadsheet.

Currently being tracked by 5 employees and it was highly manual and inefficient process taking lots of time. Some of the challenges included monitoring license status, implementations, renewals and expirations, which often led to lots of errors in duplicated efforts, waste, and unnecessary procurement and licensing expenses.

Further, without clear visibility into IT assets, it was difficult for the client to understand the full view of its IT landscape and identify risks and issues that could affect business-facing services.


DX Digital Technologies was engaged to drive the transformation, based on a years of domain experience in this specific ServiceNow application area. With the ability to deliver complex solutions quickly and efficiently DX Digital implemented an IT asset management solution enabling the client to have a single system of record of all IT assets to maintain current and accurate data about hardware assets as well as licenses and contracts. The real- time data in the ServiceNow configuration management database (CMDB) platform enables the client to more effectively manage hardware and software asset lifecycles.

DX also implemented the CMDB with ServiceNow Discovery for auto-discovery of all Configuration Items and assets in the client’s complex IT landscape.

To provide the client a with a role-based access to various assets utilizing end-users’ existing security credentials, DX integrated the client’s Active Directory with ServiceNow, all while improving security and audit trails.

  • Improved hardware asset inventory accuracy and tracking
  • Enhanced license compliance and reconciliation
  • Effective reporting enables understanding of true operating costs
  • CMDB as single source of accurate CI data with autodiscovery of new and changed assets
  • Saved day-to-day operations manual long effort of 5 employees
  • Near real-time tracking of infrastructure assets and changes
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